ASSOCIATED GENERAL POLICIES
Refunds and returns
All sales are final. No refunds may be requested once production of your order has begun. In the event that Uvita Print makes an error in any of its processes, it is committed to replacing the work, absorbing all costs, including shipping. Claims must be reported within 7 business days of receiving your order. Uvita Print is not responsible for errors made by the customer, spelling mistakes, or errors in design assembly. The customer is aware that there may always be slight color variations between their monitor, the proof, and the finished product.
We are very interested in ensuring these situations do not occur. Therefore, we strongly recommend that you carefully review your files and make any necessary corrections before submitting or authorizing your designs for printing. Don't hesitate to contact us if you have any questions; we are happy to assist you.
Payment Terms
Payment terms are closely tied to Uvita Print's policies, which state:
- 50% of the value agreed upon at the time of the order.
- 50% upon completion of the work order and completion of production
Note: In both cases, the start of production and delivery are subject to verification of the crediting of funds to Uvita Print's accounts.
When it comes to payments by card or cash, at our facilities or by card on the website http://www.uvitaprint.com, the processes are considered final, provided that the conditions established in the "Uvita Print Guarantee" are met.
Delivery Conditions
Delivery of completed orders is determined by the type of product, as well as payment due for the agreed value.
When products are picked up by third parties, whether couriers, carriers, or those authorized by the customer, and in cases where the final 50% payment is required, delivery will be made after verifying that the order has been fully canceled.
The withdrawal of the product(s) from Uvita Print's custody constitutes full acceptance of the product(s) and delivery policies, with the new custody assuming the optimal condition in which they were delivered to the satisfaction of both parties.
If installation services are required, the customer must pay an additional fee, which will be calculated by the supplier and accepted by the customer. The installation date must be mutually agreed upon by both parties. The installation service will proceed once the customer has paid 100% of the value of the requested product, as well as 100% of the installation fee. At this point, delivery is scheduled at the installation site.
Prices in relation to Quality
Our policy regarding price versus qualityis clearly defined. For our company, quality reflects the seriousness of ourselves and our products, which is why our focus remains on reducing costs by optimizing processes without compromising quality.
When it comes to our products, there are variations in design, materials, sizes, and dimensions that affect prices; there is no standard, but there are very reasonable costs.
We must also consider the climatic conditions of the area, where exposure to sunlight and sea conditions demands quality. Above all, this justifies a productive investment with greater longevity.