FAQ

At Uvita Print, we are committed to the environment, prioritizing the use of environmentally friendly inks, supplies, and materials, as well as biodegradable resources, as well as implementing sustainable waste management practices, which lead to sustainable and responsible management in our area.

We also support all initiatives aimed at informing and preventing waste pollution, all as part of our social commitment.

Of course, entrepreneurs will find our company a place of support in their efforts to consolidate their activity, venture, or business. You can contact one of our advisors or management, and we will be happy to guide you through the steps to follow. This is a quick and efficient process, without complications.

Obviously you are at http://www.uvitaprint.com, you have already taken the first step.

• Go to our store
• Select the product or service you wish to purchase
• Customize your order by selecting details such as measurements, color, materials, etc.
• Select the delivery time between (Normal, Fast or Express)
• Share your design from wherever you usually do (Google Drive, Amazon, Dropbox, etc.)
• Or if you prefer, send your design to our server.
• When all the data is complete, the “Quote” button will appear.
• Once we receive your order, we will review the artwork and features in detail and provide you with the exact price.
• If your final products require installation, please let us know so we can include the cost in your final quote.
• When you receive our quote, please proceed to pay 50% of the order value.
• Once the transaction has been verified and there are no design issues, your order will enter the production area.
• Once production is complete, we will notify you via email or WhatsApp regarding the cancellation, pickup, or installation of your product.

Please note that you must register as a customer only once. This requires your first and last name, exact address, phone number, email address, and ID number (both physical and legal).

At this point we ask you to access the section “User Guide” located at the bottom of our site, where you will be given step-by-step details on how to submit artwork for production.

You can read the document or download the content in PDFformat to read it whenever you want or need to.

For documents to be printed or copied, submit the document in Word o PDFformat. If the documents are scanned, the final quality will be subject to the quality of the source, in which case it will be the responsibility of the applicant.

In the documentation accessible from the footer, and in the App Web, from theinformation" section, we will find the "Terms and Warrantydocumentation, which details the warranties in specific terms.

This documentation can be downloaded for access at any time and under any circumstances.

Even in the Policies section, you can access a summary of the four most common elements in orders on web platforms.

In strict compliance with international and national laws, we adhere to these standards, which are set out in a legal framework detailed in the "Privacy Policy" documentation, which defines the use of user data, as well as the use of data by third parties as established by law.

In these terms, Uvita Print only uses the information that concerns contacts and information for billing purposes under the tax regulations of Costa Rica.

This information can be found in the footer of the website, or in the Web App in the main menu under the "Information" section.”

The payment methods are varied

Validated Payment Methods

• Credit Card, Debit Card
• Cash
• Bank Transparency
• SINPE

In any case, the start of a project or its delivery is subject to confirmation of the respective payments established in the contract for the provision of services and sale of finished products.

The “Terms and Warranty” documentation provides an overview of service and payment methods.

In cases where installation is required, our company can provide it, subject to payment for the service, which includes travel and staff travel expenses if necessary, as well as the respective cost of the service.

When contracting the service, you must indicate whether this item will be required, indicating the location and date, as well as any details specific to the service.

The "Services" section specifies the three service modalities offered for preventive maintenance and restoring the necessary conditions for your signage investment.

Following the appropriate inspections, you will be provided with information collected in the field regarding the condition of your assets, with the goal of extending their useful life.

If you wish to expand this service in the event of future contingencies, using COSEVI's policies (roadside sign collection), you can expand the service coverage, which will reduce your worries, workload, and loss of materials and investments.