TERMS AND WARRANTY
GENERAL INFORMATION
Uvita Print is the brand name of a signage and design company located in Uvita de Osa, Puntarenas. We provide design and printing services to any business or individual who requires our services. We are registered with the Ministry of Finance under ID number 114670462, Priscila Rodríguez Mora.
Pursuant to the foregoing, and for the purposes of this document, Priscila Rodríguez will hereinafter be represented under the name " Uvita Print o “the provider.”.
Any natural or legal person, as well as any entity requesting Uvita Print, will be referred to as a client, and by requesting any of our services, they are accepting the warranty policies attached to this document.
WARRANTY POLICIES FOR SIGNAGE PRODUCTS
UVITA PRINT
PRODUCTION TIME.
The production time for all advertising and signage items is 7 business days. Delivery within a shorter timeframe is available upon request, without any explicit commitment to meet the delivery date.
The production time for all advertising and signage items requiring structural design is 15 to 22 business days (depending on the size of the requested work). Delivery within a shorter timeframe is possible at the supplier's discretion, without any explicit commitment to meet the delivery date. Production time begins when:
- The client has made a 50% advance payment of the total agreed value for the service requested.
- The design is in optimal conditions for printing (quality, layout, resolution, weight, etc.) and has been approved by both the client and the printer.
All production times are based on business days, Monday through Friday , excluding holidays. Production time begins once you have made your purchase and we receive your design. If the customer delays producing the design after the initial payment, Uvita Print is not responsible for meeting the deadline until we receive the design in perfect condition for printing.
Once the work is completed, Uvita Print will confirm with the customer so they can pick it up at the Uvita Printoffices. To pick up the work, the customer must have paid for the entire product ordered. Unpaid work will not be delivered.
- Bank transfers, mobile SINPE, or any other payment service used by the customer must be made before or during the pickup of the product order. Proof of payment must be attached and verified for delivery to proceed.
STORAGE TIME.
Once the work is completed, the client will be notified so they can proceed with the final cancellation and collection process. Uvita Print is responsible for storing the requested work for no more than 2 months from the completion date. After the two months have elapsed, if the client has not presented themselves to cancel and collect the work, or even if the client has fully paid for the requested work, we will dismantle and reuse the materials used in the requested work.
Uvita Print is not responsible for devolución del dineroand reprinting, replacing, or repairing signs that exceed the collection time limit.
Install
If installation services are required, the customer must pay an additional fee, which will be calculated by the supplier and accepted by the customer. The installation date must be mutually agreed upon by both parties. The installation service will proceed once the customer has paid 100% 100% of the value of the requested product, as well as 100% of the installation fee.
MATERIAL WARRANTY.
Printed material, signage and signs.
We are not responsible for situations beyond our control such as:
- Spelling, punctuation, or grammatical errors in submitted or authorized designs.
- Low resolution or poor quality of images used in files created or provided by the client. The client understands and agrees that Uvita Print is not responsible for poor quality files provided by the client.
- Differences in tones between printed colors and those seen on screens or monitors, or printed on other printers or printing presses.
- Design errors in the file provided by the client.
- Incorrect choice of finishes, quantities, or other features of your project.
- Defects for which the responsibility is not directly attributable to the printing company.
If the design has been created by Uvita Print's design department, it will be sent to the client for review and final approval. Once approved for printing, Uvita Print is not responsible for any errors that may appear in the printed product.
Todo material impreso que presente errores o alteraciones distintas a las mencionadas anteriormente, cuenta con 5 días hábiles para solicitar la reposición de su trabajo sin costo, esta será realizada en las mismas cantidades y condiciones acordadas y descritas en la orden de producción, por lo cual no se aceptarán cambios o modificaciones de los diseños impresos o procesos distintos a lo ya establecido.
Advertisements and structures.
All advertisements (illuminated, 3D letters, aluminum, acrylic), line structures (X display, roll up, demostand, backwall and flagbanner) or outdoor advertising structures (road sign, tape, billboard and others) have a 30-day warranty from delivery or installation against manufacturing and / or production defects, provided that during this period of time they are not affected or damaged by meteorological phenomena (earthquakes, hurricanes, storms, etc.) or external damage (traffic accident, vandalism, etc.). Within this period of time you must notify via phone call or message of the damage or defect that your advertisement and / or structure presents so that our staff can review, diagnose, replace and / or repair until it is delivered again in optimal conditions and with total satisfaction. There is no warranty on electrical and electronic parts (LEDs, lamps, ballasts, power supplies, reflectors, etc.).
Guarantee for color and quality of materials used
For large-format printed products such as magnets, banners, stickers, microperforations, sandblasting, among others, the warranty period is 6 months from the date of delivery of the work on aspects such as:
- Color fade: The product has noticeably lost its original color (much more than normal wear and tear that could be expected in the area)
- Materials that lose adhesion: Stickers on signage, magnetic or other materials that come off the surface where they were originally placed (as long as there is no evidence of mishandling or vandalism)
In the event of requesting a replacement due to these defects, the client understands and accepts that the replacement will be made by reprinting the exact same original file, without changes in color, image, size, information, typography, or other.
NOTE.
Any service performed by our staff that has not been carried out according to the specifications stipulated in the production order, has 5 business days to request replacement, modification and/or repair at no cost (uneven installations, detached vinyl, cutting errors, etc.).
Changes to Orders
RETURNS ARE NOT ACCEPTED on orders or materials that are already in any of the production processes (design, printing, manufacturing, finished, etc.).
Refund Policy
All sales are final. No refunds may be requested once production of your order has begun. In the event that Uvita Print makes an error in any of its processes, it is committed to reworking the work and absorbing all costs, including shipping. Claims must be reported within 7 business days una vez que haya recibido su orden. Uvita Print of receiving your order. Uvita Print is not responsible for errors made by the customer, spelling mistakes, or errors in design assembly. The customer is aware that there may always be slight color variations between their monitor, the proof, and the finished product.
We are very interested in ensuring these situations do not occur. Therefore, we strongly recommend that you carefully review your files and make any necessary corrections before submitting or authorizing your designs for printing. Don't hesitate to contact us if you have any questions; we are happy to assist you.
Thank you very much for your trust and preference!
Signature by Uvita Print
Client's signature