Privacy Policies
1. INTRODUCTION
Uvita Print (website URL: https://uvitaprint.com) thanks you for your business and your trust. We are a company based in Uvita, Canton of Osa, Puntarenas, that creates products to enhance the customer service and communication experience. Please read this Privacy Policy and consent to both documents to be permitted to use our services.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are a company based in Uvita, Osa Canton, Puntarenas Province, and we operate web servers hosted in Spain. Our web hosting provider Web Empresa adheres to the EU/US Privacy Shield, ensuring your data is stored securely and compliant with the GDPR.
REGISTRATION DATA
If you register on our website, we store your chosen username and email address, as well as any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit this information.
PURCHASE DATA
To receive product support, you must have one or more Uvita Print purchase codes on our website. These purchase codes will be stored along with support expiration dates and your user data. This is necessary so we can provide you with downloads, product support, and other customer services.
SUPPORT DATA
If you have registered on our website, you can submit support tickets for assistance. Submissions to support or inquiry forms are sent to our email. Only the data you explicitly provide is sent, and you will be asked for your consent each time you create a ticket. These tickets adhere to the EU/US Privacy Shield.
COMMENTS
When you leave comments on the website, we collect the data shown in the comments form, and also the IP address and browser user agent string to help detect spam.
CONTACT FORM
Information submitted through our website's contact form is sent to our company email address, hosted by Web Empresa. Web Empresa adheres to the EU/US Privacy Shield policy.
These submissions are retained for customer service purposes only and are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting on site usage. Therefore, no personalized data is stored. If you wish to opt out of having your behavior tracked on our website by Google Analytics, please use this link: Google Analytics Opt-out.
PERSONAL DATA USE CASES
We use your personal information in the following cases:
- User verification/identification during use of the website;
- The provision of technical assistance;
- Send updates to our users with important information to inform them about news/changes;
- Check account activity to prevent fraudulent transactions and ensure security
- About our customers' personal information;
- Personalize the website to make your experience more personal and engaging;
- Ensure overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, such as YouTube videos. Embedded content from other websites behaves in the exact same way as if you have visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below is a list of the services we use:
The Facebook Page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies, over which we have no control. No Facebook cookies are installed, and your IP address is not sent to a Facebook server until you consent. See their privacy policy here: Facebook Privacy Policy .
TWITTER (X)
We use the Twitter API to display our tweet timeline on our site. Twitter has its own cookie and privacy policies, over which we have no control. Your IP address is not sent to a Twitter server until you authorize it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies, over which we have no control. No YouTube cookies are installed, and your IP address is not sent to a YouTube server until you consent. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies, small text files placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for purposes like shopping carts, and provide anonymous tracking data to third-party applications like Google Analytics. Cookies are generally provided to improve your browsing experience. However, you may prefer to disable cookies on this and other sites. The most effective way to do this is to disable cookies in your browser. We suggest consulting your browser's Help section.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: This cookie is used by our CloudFlare CDN to identify individual clients behind a shared IP address and apply security settings on a per-client basis. Learn more about privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR REGISTERED CUSTOMERS)
- wp-auth: Used by WordPress to authenticate registered visitors, password authentication, and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged in visitors, password authentication, and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies function properly.
- wp-settings-[UID]: WordPress sets some cookies called wp-settings-[UID]. The number at the end is your individual user ID from the users database table. This is used to customize the view of the admin interface and possibly the main site interface as well.
- wp-settings-[UID]:WordPress also sets some wp-settings-{time}-[UID] cookies. The number at the end is your individual user ID from the users database table. This is used to customize the view of the admin interface and possibly the main site interface as well.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered customer of our site, there is no personal information we can retain or view regarding you.
If you are a customer with a registered account, your personal information may be accessed by:
- Our system administrators.
- Our followers when (in order to provide support) they need to obtain information about customer accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We do not share your data with third parties in ways that reveal your personal information, such as email address, name, etc. The only exceptions to this rule are for partners with whom we must share limited data to provide the services you expect from us.
7. HOW LONG WE KEEP YOUR DATA
When you submit a comment, its metadata is retained until (if) you tell us to delete it. We use this data to recognize you and automatically approve your comments instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except by changing your username). Website administrators can also view and edit this information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our users' communications with our servers so that personally identifiable information cannot be captured/hijacked by unauthorized third parties.
In the event of a data breach, system administrators will immediately take all necessary measures to ensure system integrity, contact affected users, and attempt to reset passwords if necessary.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website, or have left comments, you can request an exported file of the personal data we hold about you, including any additional data you have provided to us.
You can also request that we delete any of your personal data we have stored. This does not include any data we are required to retain for administrative, legal, or security purposes. In short, we cannot delete data that is vital to your continued active customer service (i.e., basic account information, such as an email address).
If you want all your data deleted, we will no longer be able to provide you with any support or other product-related services.
GDPR RIGHTS
Your privacy is of vital importance to us. Looking ahead to the GDPR, our goal is to support the GDPR standard. Uvita Print allows residents of the European Union to use its Service. Therefore, Uvita Print intends to comply with the European General Data Protection Regulation. For more information, please see the EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
Uvita Print may post links to third-party websites on this website. These third-party websites are not reviewed by us for privacy or security compliance, and you release us from any liability for the conduct of these third-party websites.
All social sharing links, whether displayed as text links or social media icons, do not connect you to any of the associated third parties unless you explicitly click on them.
Please note that this Privacy Policy, and any other applicable policies, including any amendments, do not create rights enforceable by third parties or require the disclosure of any personal information relating to members of the Service or Site. Uvita Print no se hace responsable de la información recopilada o utilizada por cualquier anunciante o sitio web de terceros. Revise la política de privacidad y los términos de servicio de cada sitio que visite a través de enlaces de terceros.
11. TRANSFER OF YOUR DATA FOR LEGAL PURPOSES
Sometimes it may be necessary or desirable for Uvita Print, for legal purposes, to disclose your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party when we believe, in good faith, that doing so is desirable for the purpose of a civil action, criminal investigation, or other legal matter. In the event we receive a subpoena that affects your privacy, we may choose to notify you to give you the opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not required to do either. We may also proactively report you and disclose your information to third parties when we believe it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activity. You release us from any harm that may arise from or relate to the disclosure of your information in response to a request from law enforcement agencies or private litigants.
Any transfer of personal data for lawful purposes will only be carried out in accordance with the laws of the country in which you reside.
12. MODIFICATIONS
We may modify this Privacy Policy from time to time. When we modify this Privacy Policy, we will update this page accordingly and ask you to accept the modifications so you can continue using our services.